FAQ

📦 Shipping Policy

All orders are fully insured and come with tracking for peace of mind.

Personalized Orders:

Personalized (Made for You): 8-15 business days total
Crafting: 3-5 business days
Shipping: 5-10 business days

Non-Personalized Orders:

Non-Personalized (Ready to Ship): 5-12 business days total
Processing: 1-2 business days
Shipping: 5-10 business days

Our Commitment to Quality: Should our crafting process ever require extra time to ensure the accuracy and quality of your personalized item, we will adjust the timeline and notify you. Your understanding allows us to deliver a piece you'll truly love.

⏱ When will I receive my order?

Personalized orders: 8-15 business day.

Non-personalized orders: 5-12 business day.

We’ll always do our best to keep you updated if anything changes!

🔁 Return Policy

You have 100 days from delivery to return or exchange your item.

Please note: Personalized items and earrings are non-returnable unless faulty.

We also offer a 2-year quality replacement guarantee on all items.

To arrange a return or exchange, email us at zodiacnecklace518@gmail.com— we’re happy to help!

💧Will my item tarnish or fade?

Absolutely not!
We use only the highest standards of plating. Every piece is-extra durable and water-resistant, meaning no tarnishing, no fading, and no green necks — ever.

✏️ Can I change my order?

If you placed a custom jewelry order, you can make changes within 24 hours of placing it.

Email us right away at zodiacnecklace518@gmail.com. After 24 hours, your order may already be in production and changes may not be possible.

🎁 I received a surprise gift—can you tell me who sent it?

Due to our Privacy Protection Policy, we can’t share the sender’s identity without their permission.

However, we’re happy to reach out to the sender and let them know you're curious! If they give us the green light, we may be able to help.

Until then, know that someone out there wanted to brighten your day. 💛